📄 PRIVACY POLICY

Last Updated: 4/3/2026

Ripe respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website or placing an order.

1. Who We Are

Ripe is a premium fruit company based in Cairo, Egypt, dedicated to delivering fresh fruits directly to customers and businesses while maintaining high standards of quality, sourcing, and packaging.

Our website allows customers to browse products, place orders, and receive deliveries across New Cairo and surrounding areas.

2. Information We Collect

When you place an order or interact with our website, we may collect the following information:

Personal Information

Full name
Phone number
Delivery address
Email address (if provided)

Order Information

Products ordered
Order history
Delivery preferences

Payment Information

If you choose to pay online, payment details are processed securely by third-party payment providers (such as Paymob). Ripe does not store or have access to your full card details.

Website Usage Data

We may collect anonymous data such as:

Device type
Browser type
Pages visited on our website

This helps us improve the customer experience.

3. How We Use Your Information

We use your information strictly for operational purposes, including:

Processing and confirming orders
Coordinating deliveries
Contacting you to confirm order timing
Providing customer support
Improving our products and services
Sending promotional offers (only if you choose to receive them)

Your information helps us maintain reliable service and ensure every delivery meets our standards of quality and freshness.

4. Order Confirmation Communication

To ensure accuracy and proper delivery scheduling, a member of the Ripe team may contact you after placing an order to:

Confirm product availability
Confirm delivery timing
Verify delivery details

This step helps us maintain service reliability and customer satisfaction.

5. Sharing of Information

Ripe does not sell or rent customer data.

Your information may only be shared when necessary with:

Payment processors (for secure transactions)
Delivery partners or drivers (to complete deliveries)
Technology platforms required to operate the website

These partners are only given the information necessary to perform their services.

6. Data Protection

We take reasonable steps to protect your personal data from unauthorized access, misuse, or disclosure.

While we strive to protect your information, no online system can guarantee absolute security. However, we work with trusted service providers and secure platforms to minimize risk.

7. Marketing Communications

If you subscribe to updates or promotions, we may occasionally send information about:

New fruit arrivals
Seasonal bundles
Special offers
Holiday campaigns

You may opt out of marketing communications at any time.

8. Cookies & Website Tracking

Our website may use cookies or similar technologies to:

Improve website functionality
Understand customer behavior
Optimize the shopping experience

Cookies do not collect sensitive personal data.

You may disable cookies through your browser settings if preferred.

9. Your Rights

You may request to:

Access the personal data we hold about you
Correct inaccurate information
Request removal of your information from our systems (where possible)

To make a request, please contact us using the details below.

10. Changes to This Policy

Ripe may update this Privacy Policy occasionally to reflect operational or legal changes.

The most recent version will always be available on this page.

11. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

Ripe

Cairo, Egypt

Phone: 01060742245

Instagram: @ripe.eg